We’re all dreaming of a WiFi Christmas, but some Virgin Media customers’ broadband dreams won’t be coming true this year.
Users in South West London have been reporting regular outages during peak times, and are claiming their broadband speeds are less than they pay for. To make things worse, Broadband London understands that the issues won’t be fixed until the New Year.
So don’t worry about that new tablet or phone you get for Christmas being faulty, because it could be your broadband that’s the problem. The issue won’t be solved until 18th January, according to Virgin.
In a statement sent to the Daily Star a Virgin Media spokesman said: “We are aware of an issue affecting some customers’ broadband services and are working hard to resolve it as quickly as possible. We apologise to customers for any inconvenience experienced.”
This threatens to ruin Christmas for many customers, especially as a recent survey suggests Brits value a good broadband connection more than having a mobile phone or life savings.
The current broadband problems don’t appear to be connected to the Intel chipset issue which is causing Virgin Media’s Superhub 3 modems around the country to operate at lower speeds than advertised. While it’s unclear exactly how many Virgin Media customers are affected by this particular incident, the majority of problems appear to be taking place in South West London.
Unfortunately Virgin Media customers aren’t the only ones to have experienced outage issues this year. Back in July it was a similar story to BT users, with Ofcom eventually stepping in to call their service ‘unacceptable’.